Welcome to myHelpware

Meet Brian. Brian is a marketing specialist working in the Research and Development department of a Marketing Reasearch company. Brian was running some marketing numbers yesterday when his computer gave him a curious error. He called the Helpdesk and he hasn't heard from anyone.

When he called again he was told their helpdesk software was experiencing problems but they would have someone calling him shortly. Brian asked if there was a way he could search through FAQs or Knowledgebase which could help him solve the problem. The Helpdesk person said "I'm sorry but our software doesn't have that capability. So here he sits waiting for someone to come look at his computer. Now if Brian's company used myHelpware, he would be empowered to research a resolution to his problem without waiting for someone else.